Accommodation’s Policy
You must be at least 18 years of age in order to secure a reservation. All foreign guests will be asked to show their passports for the check in. For EU guests, we require any other kind of valid official ID.
You must arrive at the Zenith Blue with the credit/debit card that guaranteed the booking or was used for prepayment.
A parent cannot make a reservation for any person less than 18 years of age unless he/she is accompanied by a legal guardian.
Arrival Time : As early as 14:00 pm
Departure time : By 11.00 am
If you want to extend your stay after 11:00 pm (upon availability), please contact with the reception the previous day until 18:00 pm. Extension of stay until 18:00 pm of the day of departure, is charged with 50% of the rent of the room and from 18:00 pm and then , with the 100%.
To ensure maximum tranquility and peace of mind for our clientele, only children of 12 years and older are welcome. Zenith Blue is small and designed for adults and no facilities exist for smaller children. We can’t supply extra beds, others than the ones that are already available in the room (sofa beds).
We don’t have facilities for disabled people. The building consists in 3 levels, each one accessible only through stairs. Zenith Blue is located in a historical building and we make sure we keep it at optimal conditions. Therefore we don’t have elevators.
Pets are not allowed.
Smoking is prohibited in all enclosed spaces. It is allowed only in the balconies of the rooms, at the pool bar and in environments outside the Zenith Blue .
If an extraordinary event occurs, or if it is impossible to make the Apartment booked available to you, or in the event of force majeure, Zenith Blue may offer you alternative accommodation, subject to your prior agreement, for your entire stay or part of it, in an Aparthotel of equivalent category that provides the same kind of services. Any additional cost will be payable by Zenith Blue .
Payments
We accept payments by cash, credit card (all types of credit cards), maestro or bank transfer in advance. You can pay cash with a maximun amount of € 499. We do not accept bank cheques.
Open accounts, consumptions addition, arrangements and any additional fees and charges must be paid on the day of departure, or as advised in your agreement with the Reservation Department.
Included in the booking price.
Pre-authorisation is not a charge it is a temporary hold. When you make a reservation, there may be instances that the Zenith Blue will pre-authorise your credit card. This means Zenith Blue will check if your credit card is a valid credit card and if the card has enough money to cover at least the first night of your reservation. The Zenith Blue , however, will not proceed with the charge it is a temporary hold. The length of the hold will vary, and your credit card company can advise how they handle this.
Zenith Blue reserve the right to pre-authorise your card, but this doesn’t mean it will occur with every booking. Don’t worry, if your card is pre-authorised, both the Zenith Blue and your credit card company is there to help. They may also be able to assist you with removing these holds sooner.
Reservation Policy
The guest’s credit card will be pre-authorized for the amount of the first night, once the booking is created. Pre-authorizing a credit card is a way for us to confirm that we receive valid credit card details. The bank will be keeping the amount of the pre-authorization for 7-10 working days (depends on the bank) and will then release it. The total amount of the reservation will be paid upon check out according to the payment policy of the rate that the client booked. Please be informed that the pre-authorization is not a charge.
The total price of the reservation may be charged anytime after booking. Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.
Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy. Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations by telephone or in person.
Cancellations for a Standard Rate:
- The guest can cancel free of charge until 14 days before arrival.
- Cancellation within 14 days before your arrival date or no show comes with penalty 100% of the total amount of the reservation
Cancellations for a Not Refundable Rate:
In case of cancellation, no show on the check-in day (without previous notification) or modification, the whole amount of the reservation will be kept as cancellation fees. This implies that your reservation will be lost, and you will no longer be accommodated.
Payment and cancellation policy might be different in case of special offers or packages. In case different policies are applied they will be notified into the confirmation of your reservation e-mail.
Refunds due to cancellation of your stay will be processed upon notification (or after return of documents if applicable) and are subject to applicable cancellation charges assessed by Zenith Blue .
Please note that a change in the length or dates of your reservation may result in a rate change.
For group booking, more than 4 rooms, different policies and additional supplements may apply.
Zenith Blue and its employees shall not liable for any damages caused mentally or physically as a result of, or in connection with:
1. Any delays or cancellations. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short, all hospital and medical expenses are the traveler’s responsibility.
2. Monetary crises, social unrest, political or labor problems, economic changes, electrical outages due to weather, mechanical maintenance or construction difficulties, for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of Nature (hurricanes, mudslides, earthquakes), flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, hurricanes or weather conditions, diseases or epidemics/pandemics, novel or unexpected conditions and local laws.
3. Absence of travel documents, visas, passports, health certificates where required. Zenith Blue is not responsible for advisement of travel and entry requirements.
4. Loss of items that are not secured in the Zenith Blue safe, or for losses incurred when rooms are not locked.
Zenith Blue Stay
We offer free high-speed Wi-Fi access, allowing customers to connect to the Internet. The Customer shall ensure that the IT resources made available to them by Zenith Blue are not used in any way for the purposes of reproduction, public display or performance, provision or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical or audiovisual works, software programs and video games, without the permission of the rights holders, stipulated in books Greek Intellectual Property Code, where such permission is required.
The Customer must comply with the security policy of the Zenith Blue Internet access provider, including the rules governing use of the security means put in place to prevent illicit use of IT resources and must refrain from any acts that might undermine the effectiveness of these means. If the Customer does not comply with the foregoing obligations, they may face a charge of infringement of copyright (Greek Intellectual Property Code), which is punishable.
We have set an environmental policy that enables us to contribute to the ecological balance to present clean and sufficient resources for future generations. We have been amount and its elimination or the reduction of energy consumption and will continue with this work.
Green Initiatives in the Zenith Blue:
We use solar energy for water heating purposes and reduce energy loss with full insulation of the transfer pipes.
Energy efficient lighting
Recycle paper/metal/plastic/glass
Recycle wet amenities (body wash/ shampoo/ conditioner)
Products and services of local origin are preferred
Organic food and beverage optionsare used when requested Environmental Commitments:
Never stop exploring ways to minimize the use of energy, water and raw materials.
Comply with local and national government environmental legislations, plans and policies.
Engage our customers, suppliers and partners in our efforts to protect the environment.
Assisting our guests in finding healthy and green activities during their stay at Zenith Blue.
Focus on environmental considerations in operational practices to prevent and control pollution properly.
Zenith Blue respects your privacy. Please take a look at our privacy and cookies policy for further information.
The occupant agree and undertake to use their Apartment responsibly and shall maintain the furniture made available to them within the Apartment in good general condition and declare any defects or malfunctions to reception.
We invite you to take precautions in order to avoid suffering any inconvenience: close the front windows before leaving your Apartment, and lock your door. We remind you that Zenith Blue is unable to accept any liability for personal items left behind in your Apartment when you leave.
Zenith Blue reserves the right to enter Apartments in order to carry out housekeeping work, to check their general condition and to ensure that safety and security rules are being complied with.
If the occupant is in breach of the obligations incumbent on them hereunder, including non-compliance with internal regulations, the hotelier will be obliged to ask the customer to leave the apartment with no compensation and/or refund if a payment has already been made.
Our on-site teams are at your disposal during your stay to respond to any complaints, resolve any problems encountered and to enable you to make the most of your stay. Please contact them with any enquiries.
Any complaints, following your stay, can be submitted:
- via a recorded delivery letter with acknowledgment of receipt, sent to
- Zenith Blue Imerovigli, Santorini
Greece 847 00 - or by sending an email to: info@zenithblue.gr
within 2 months after the end of your stay, so that we can respond to them as soon as possible. Your attention is drawn to the fact that the longer you take to submit a complaint, the harder it is likely to be for us to settle this in your own best interests. In your letter, please specify the name of the person who booked the stay, the booking number, the place and dates of your stay, and the Apartment or room type booked, to facilitate the processing of your complaint. Please also attach full supporting documentation to your letter, in order to minimise the time taken to process your complaint.
Please note that after making an unsuccessful attempt, formalised in writing, to resolve the dispute via our Customer Relations Department, you are entitled to use a mediation procedure by referring the matter to the Ministry of Tourism – General Secretariat for Tourism Policy and Development – Directorate of Quality Standards -Department of Tourism Businesses Registry And Complaints Handling.